Privacy Policy
& Cookie Policy

This privacy policy gives you information about how Radius Group Limited (collectively referred to as “we”, “us” or “our”) collects and uses your personal data through your use of this website or when you engage with us.

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

For the purpose of data protection laws in the UK, we are the data “controller” and are therefore responsible for your personal data. If you have any questions, including any requests to exercise your legal rights, please contact us using the details set out at the bottom of this privacy policy.

The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data includes your first name, last name and title.
• Contact Data includes your email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Usage Data includes information about how you interact with and use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences, including your consents in relation to cookies.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you enquire for our services using our contact page.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests. We consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law)
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We will only use your data when the law allows us to. We may collect and process personal data about you for the following purposes:

• If you contact us through our website, we will use your Contract and Identity Data to deal with such contact and/or correspond with you. This is in our legitimate interests to ensure correspondence is possible with those that contact us.
• We may use your Technical and/or Usage Data to understand how we can improve our services or information and to keep a record of your interactions with our website/preferences. This is necessary for our legitimate interest in efficiently developing our website/business and to inform our marketing strategy and ensuring we comply with your preferences.
• If you subscribe to our newsletter, we will use your Identity Data, Contact Data and Marketing and Communications Data to send you our newsletter, together with related marketing (unless you have opted out).
• Where we use cookies (see further information below), then your Technical and/or Usage Data that is collected will be with your consent, save where cookies are ‘strictly necessary cookies’ in which case their use is in our legitimate interests in ensuring our website can operate as intended.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

1. Strictly necessary cookies. These are cookies that are required for the operation of our website. You can switch off these cookies in your browser settings, but you may then not be able to access all or parts of our website.
2. Functionality cookies. These are used to recognise you when you return to our website. This enables us to retain your preferences and to personalise our content for you.
3. Performance cookies. These are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
4. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
5. Advertisement cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
6. Other cookies. These are cookies that are being analysed and have not yet been classified into a category as of yet.

You can find more information about the individual cookies we use and the purposes for which we use them via our cookie control mechanism Cookie Settings

Please note that Google may also use cookies on our website or be able to access information gathered by such cookies. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Choices about cookies

You will have been asked when you first visited our website to consent to our use of cookies, or in the alternative to reject such cookies or provide customised consent. You can manage your cookie preferences (save for strictly necessary cookies) via our website Cookie Settings
You can choose which functionality, performance, analytical, advertising and other cookies we can set by clicking on the relevant button(s).

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If you have any questions or concerns about our use of cookies, please send us an email at info@radiusgroup.co.uk.

Disclosures of your personal data

We do not ordinarily share your personal data provided to us with third parties unless it is necessary by law to do so. The exception would be any personal data collected via the cookies, in which case, please see the information provided above under “Cookies”.

International transfers

We do not transfer your personal data outside the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances you can ask us to delete your data: see below for further information. If you require confirmation of the retention period that applies to your data, please see the contact section below.

Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a “subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data in certain circumstances.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests).
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
• Request restriction of processing of your personal data.

For further information about the above rights, please visit the ICO website: A guide to individual rights | ICO

If you wish to exercise any of the rights set out above, please contact us at info@radiusgroup.co.uk.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. In some cases, we may require some information or further identification from you, in which case, we will contact you accordingly.

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

• Email address: info@radiusgroup.co.uk
• Postal address: Radius Group, Mainland House, Gladstone Close, Northampton, NN5 7AY

Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

You can make a complaint regarding data protection matters to us by any means of contact, however we’d recommend emailing us at info@radiusgroup.co.uk. When we receive a data protection complaint, we will:

• Acknowledge receipt no later than 30 days from receiving it.
• Take appropriate steps to respond without undue delay, which may include making enquiries into the subject matter of the complaint and, where appropriate, keeping you informed about the progress of our handling of the complaint.
• Inform you of the outcome without undue delay.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 01/08/2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links, social media platforms and shortened links in social media

This website may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, you do so at your own discretion and we encourage you to read the privacy policy of every website you visit.

Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.