WE EXPLAIN WHY RADIUS HAS AN EXEMPLARY RECORD IN TOWER CRANE UP-TIME AND HOW WE WILL REIMBURSE YOU IF WE FALL BEHIND OUR TARGET SERVICE LEVEL.
How much does buying “cheap” actually cost you?
With our hire we aim to focus on the “Up-Time” of the crane to increase and maximise your daily, weekly, monthly utilisation / production time (whilst remaining commercially competitive). We do this with SLA’s (Service Level Agreements).
This means that we don’t put a tower crane on site and hide behind the fact that we have delivered it and our service ends there – We have a very real interest in maximising the up time on the crane
We do and can offer SLA’s for projects. We look at “Up-Time” and have a MSL (Minimum Service Level) of a percentage of working / up-time of the crane. If for instance it was 98%, we would have a TSL (Target Service Level) of 99%
Subsequently, if we fall below the 98% up-time we will issue you a “Service Credit” of an agreed amount. Should we maintain our agreed MSL and hit/exceed our agreed TSL we would expect the quoted and agreed rates/prices to be paid on time.
For more information about our Tower Crane Hire click here
If you want to discuss ‘Up-Time- further, please call 01604 622865 and ask to speak to the Sales Team.