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Radius Tower Crane Up-Time: Guaranteed with SLAs & Reimbursement

Rachael SwanstonMay 30, 2023April 22nd, 2024
Radius’ Unbeatable Tower Crane Up-Time

WE EXPLAIN WHY RADIUS HAS AN EXEMPLARY RECORD IN TOWER CRANE UP-TIME AND HOW WE WILL REIMBURSE YOU IF WE FALL BEHIND OUR TARGET SERVICE LEVEL.

How much does buying “cheap” actually cost you?

With our hire we aim to focus on the “Up-Time” of the crane to increase and maximise your daily, weekly, monthly utilisation / production time (whilst remaining commercially competitive). We do this with SLA’s (Service Level Agreements).

We do more than just deliver a tower crane; we actively ensure it remains operational. This approach reflects our deep investment in maximising productivity and minimising downtime, ensuring that our clients benefit from reliable and effective equipment usage that supports their operational goals.

We do and can offer SLA’s for projects. We look at “Up-Time” and have a MSL (Minimum Service Level) of a percentage of working / up-time of the crane. If for instance it was 98%, we would have a TSL (Target Service Level) of 99%

Subsequently, if we fall below the 98% up-time we will issue you a “Service Credit” of an agreed amount. Should we maintain our agreed MSL and hit/exceed our agreed TSL we would expect the quoted and agreed rates/prices to be paid on time.

For more information about our Tower Crane Hire click here

If you want to discuss ‘Up-Time- further, please call 01604 622865 and ask to speak to the Sales Team.

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Frequently Asked Questions

1 How does Radius Group ensure high up-time for its tower cranes?

Radius Group focuses on maximizing "Up-Time" through active management and Service Level Agreements (SLAs). They do more than just deliver a tower crane; they actively ensure it remains operational, investing deeply in productivity and minimizing downtime to support client operational goals.

2 What are Service Level Agreements (SLAs) and how do they apply to tower crane hire with Radius?

Radius Group offers SLAs for projects, which include a Minimum Service Level (MSL) and a Target Service Level (TSL) for crane up-time. These agreements define the expected operational performance and commitment from Radius, ensuring maximum utilization and production time.

3 What compensation is offered if Radius Group fails to meet its agreed-upon up-time?

If Radius Group falls below the agreed Minimum Service Level (MSL) for crane up-time, they will issue a "Service Credit" of an agreed amount. This provides a financial guarantee and ensures accountability for their performance.

4 How does Radius Group's focus on "Up-Time" benefit my project compared to cheaper alternatives?

By focusing on "Up-Time" rather than just initial cost, Radius Group aims to increase and maximize your daily, weekly, and monthly utilization/production time. This approach, backed by SLAs and service credits, ensures reliable equipment usage and ultimately reduces the hidden costs associated with downtime from cheaper alternatives.